Cancellation and refund policy

Cancelling an order

You can cancel any order before it is dispatched, for any reason, by messaging us on WhatsApp with your order number. You will get a full refund. Once an order has been dispatched it can no longer be cancelled.

All sales final, with one exception for ring sizes

Every Adah piece is sourced in small numbers, so we do not accept returns once an order has been delivered or collected.

7-day ring size exchange, in store. If a ring does not fit, bring it to our store at SCO 158, Sector 37C, Chandigarh within 7 days of delivery or pickup, with your order number. The ring must be unworn and in its original Adah packaging. We will exchange it for another size of the same design if one is in stock, or give you store credit for the full price if not. Exchanges are done in store only; we cannot accept rings sent back by courier.

Please check the photos, size and description before you order, and message us on WhatsApp if you would like to see a piece on a video call first.

Damaged, defective or wrong pieces

The one exception: if a piece arrives damaged or defective, or is not what you ordered, we will replace it or refund it in full, including delivery.

• Tell us on WhatsApp within 48 hours of delivery, with your order number.
• Send clear photos of the piece, and an unboxing video recorded from the sealed parcel. We may not be able to accept a claim without one.
• Keep the piece unworn, in its original Adah packaging, until we confirm.

Pickup orders are checked with you at the counter, so please inspect your piece before you leave the store.

Our 925 purity guarantee

Every piece we sell is 925 sterling silver: 92.5% pure silver, with the rest a harder metal such as copper for strength. Each piece is stamped 925. This guarantee has no time limit. If any Adah piece is ever tested and found to be below 92.5% silver, we will refund its full price.

The guarantee covers the metal. It does not cover the rose gold, gold or two-tone polish on some pieces, which is a surface finish that wears gradually with use, the natural darkening of silver, or wear and damage from everyday use.

Refunds

• Refunds for cancelled orders and approved claims are made to the original payment method. Online payments usually reflect in 5 to 7 working days, depending on your bank.
• Orders paid in cash at pickup are refunded by UPI or bank transfer.